Author:
APAnastasia Petkov
Ontario Lottery and Gaming Corp. (OLG) faces delays in verifying banking info post-Super Bowl, leaving some winners unpaid.
The surge in new players pre-Super Bowl led to a backlog in verifying withdrawal banking details, as reported in a GlobalNews investigation.
OLG is actively addressing the issue, but the timeline for resolution remains uncertain.
Tony Bitonti, OLG spokesperson, acknowledged the "higher than usual" number of verification requests, emphasizing their commitment to regulatory standards.
While OLG typically verifies banking info within five business days, the current volume of requests has caused delays beyond this timeframe.
Bitonti highlighted the stringent verification process aligned with provincial iGaming standards, urging customers to show patience.
Email correspondence to Proline+ players confirmed the delays, with no immediate resolution in sight.
OLG assures customers of their dedication to promptly resolving the backlog while upholding regulatory requirements.
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